The VoomZone lead quality guarantee

You should only pay for leads you can actually work. Report a bad lead within 72 hours and we credit it straight back to your wallet — no haggling, no support ticket.

Start buying leads Read the full refund policy

Automatically credited

Wrong number
The phone number doesn't belong to the person on the lead.
Disconnected line
The number is out of service or unreachable.
Duplicate
You already purchased this same consumer from us.
Out of area
The consumer is outside the states you're licensed in.
Fraud or spam
The submission is clearly fake or automated.

Not covered

Not interested
The consumer picked up but decided not to shop right now.
Didn't answer
Voicemail or no pickup — keep working the lead.
Priced too high
Their quote came back higher than they hoped.
Already insured
They have coverage but asked to compare.

These are still reviewable — submit the request with notes and our team will look at it individually.

How fast it works

1. Report it
Open the lead in your dashboard and submit a refund or replacement request within 72 hours of the match.
2. Covered reasons auto-approve
Wrong numbers, disconnects, duplicates, out-of-area and spam are credited back automatically — usually the same day.
3. Everything else gets reviewed
Any request still open after 48 hours is escalated to our team so it never sits in a queue.

Credits are applied to your VoomZone wallet and can be spent on future leads. We track request rates per account; excessive or abusive requests may be reviewed manually or limited, as described in the refund policy.